File complaint against travel company

How to Complain Online. Go to the company website. The first thing you should do is go to the company website and contact customer service with an explanation of what happened. If there is no customer service, write to the manager or CEO. Direct your complaint to whoever is listed on the site, and let them know specifically what happened, when it happened, and where it happened. Many times problems can be resolved without a lot of fuss.

Contact the Better Business Bureau. Write to your Better Business Bureau. This used to mean taking out pen and paper and snail mailing a letter to them, but not anymore. You can go online to this site and fill out a complaint about a company. The nature of the complaint will determine where you go from there. The Federal Trade Commission will investigate a company if it knows about wrongdoing.

In order for it to know, people need to file complaints. These complaints often display a pattern of wrongdoing that the FTC will then investigate, which will be beneficial for you and anyone else who has been scammed by a company. Learn how to avoid a vacation rental scam and how to spot common rental scams.

Make sure that the person renting you the home or property is the actual owner. If not, make sure they have been authorized to rent the property by the owner. Find out if there have been any complaints about the property owner or listing agent. To do so, contact the state consumer protection office. Contact the real estate licensing agency where the vacation home is located to learn your rental rights. Make sure payment and refund policies are written into your contract. Pay with a credit card so you can dispute the charge for the rental if there is a problem.

If you book lodging through an online rental platform, be wary if the host asks you to pay or communicate outside the rental platform.

This may provide added protection because you may be able to get the charges reversed. Check with your credit card issuer on how and when you may reverse charges.

Double-check your reservations directly with airlines, hotels, car rental companies and others to confirm your trip and that you have not been scammed. For more information, including how to file a claim, go to the TCRC website.

Most, but not all, sellers of travel are required to deposit payments into a trust account or to obtain a bond on behalf of their customers. If the travel agency has a trust account or bond, this may provide additional rights and protections for a refund claim. For more information, please read our cookie policy. References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.

This will ensure that your payment is not at risk if the agent ceases to trade. If you still do not get one, you can contact the CAA for advice.

The CAA has no legal powers to regulate agents' standards of service except in providing the correct documents. You should take up the complaint first with the company concerned. If not, try Consumer Direct on If there is no ATOL reference but an airline is identified, you should contact the airline to see if a booking has been made, and for any further details they can give you.

If not you should contact online or by phone on You are at risk of losing both your payments and your flights. If you have been given flight numbers contact the airline to see if it has your name, and if so, which ATOL company booked it.